Transfers

Frequently asked questions about bank transfers including fees, processing times and supported countries.

26 articles in this collection
Written by Shawn and Andrea Hesler

Proof of bank transfer

Where can I get my bank transfer confirmation?
Written by Shawn
Updated over a week ago

Temporarily increased fees

A word on fees in light of recent Bitcoin Cash and Bitcoin developments
Written by Shawn
Updated over a week ago

How long do airtime topups or mobile phone topups take?

Learn on how long it takes for your airtime topup or mobile phone topup to be received
Written by Andrea Hesler
Updated over a week ago

I entered the wrong phone number for mobile phone topup, what happens now?

Learn what happens when you enter an incorrect phone number when topping up your airtime
Written by Andrea Hesler
Updated over a week ago

Can I link a bank account to my Bitwala account?

Learn the possibilities of linking your old bank account to your very own Bitwala account
Written by Andrea Hesler
Updated over a week ago

Can I recall or cancel a completed transfer?

Learn what changes you can make once Bitwala has completed your bank transfer
Written by Andrea Hesler
Updated over a week ago

What will my recipient see on their account?

Find out what your recipient sees on their bank account once they have received money that is sent using Bitwala
Written by Andrea Hesler
Updated over a week ago

What if I enter my recipient's details wrong?

Learn more about what happens if you make a mistake while entering your recipient's details when sending money
Written by Andrea Hesler
Updated over a week ago

Do I have to enter my recipient's name?

Find out why you are required to enter your recipient name when making a bank transfer on Bitwala
Written by Andrea Hesler
Updated over a week ago

Do I need to enter a bank transfer reference?

Learn about whether a bank transfer reference is needed for your transaction when sending money using Bitwala
Written by Andrea Hesler
Updated over a week ago

How long can a transfer reference be?

Learn about how many characters are payment references limited to when sending money using Bitwala
Written by Andrea Hesler
Updated over a week ago

Money sent, but not yet arrive to recipient

Learn more about factors that play a role in determining the money transfer ETA
Written by Andrea Hesler
Updated over a week ago

How do I transfer BTC to Euro?

Curious on how to transfer Bitcoin to Euro to your Bitwala wallet? Learn more on what you can do with Bitwala below
Written by Andrea Hesler
Updated over a week ago

Can I refill my prepaid phone using Bitcoin?

Prepaid mobile phone top-ups using Bitcoin are instant with Bitwala. Find out how in 5 easy steps
Written by Andrea Hesler
Updated over a week ago

How do I send mobile money to Africa?

A detailed yet easy guide on how to send mobile money (Mpesa) to Africa using Bitcoin for free
Written by Andrea Hesler
Updated over a week ago

Can I make EUR (Euro) or any other currency to BTC (Bitcoin) transfers?

Written by Andrea Hesler
Updated over a week ago

Cancelled my transactions. How do I get my money back/refunded?

We strive in always providing efficient and transparent service to our customers. Follow the steps below to claim a refund.
Written by Andrea Hesler
Updated over a week ago

My recipient did not receive the money. What should I do?

A simple guide to help recipient in locating your money transfer along with tips in ensuring your funds arrive safely and in a timely manner
Written by Andrea Hesler
Updated over a week ago

What are the transfer fees?

A clear and transparent fee structure for every single transfer performed by any single customer on our platform.
Written by Andrea Hesler
Updated over a week ago

How are transfers processed?

Once you have finalised a payment, Bitwala handles it from there.
Written by Andrea Hesler
Updated over a week ago

How do I make multiple payments?

Follow the steps below to issue multiple payments to more than one person
Written by Andrea Hesler
Updated over a week ago

How long do transfers take?

An easy guide and pro-tips to see estimated time of arrivals for transfers in all Bitwala-supported currencies.
Written by Andrea Hesler
Updated over a week ago

Which currencies are supported for SEPA transfers?

A comprehensive list of the currencies that are supported for SEPA transfers
Written by Andrea Hesler
Updated over a week ago

Which countries are in the SEPA zone?

A comprehensive list of countries within the SEPA zone. This includes the Euro countries, non-Euro EU member states, and non-EU countries
Written by Andrea Hesler
Updated over a week ago

What is a SWIFT transfer?

An easy to understand explanation of what is a SWIFT transfer and which countries are supported for this type of transfer.
Written by Andrea Hesler
Updated over a week ago

What is a SEPA transfer?

An easy to understand explanation of what is a SEPA transfer and which countries fall under the SEPA zone.
Written by Andrea Hesler
Updated over a week ago