General Information & Account Verification

General information about your Bitwala account including getting set up and verified.

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24 articles in this collection
Written by Sophia Edmundson, Andrea Hesler, and Shawn

BCH vs BTC

The differences between Bitcoin and Bitcoin Cash
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Written by Sophia Edmundson
Updated over a week ago

Information for U.S. Customers

A short explanation of our terms of service for U.S. customers
Written by Andrea Hesler
Updated over a week ago

Can I set up 2FA on Bitwala with my social account login?

A short description on the two-factor authentication (2FA) options with a social log-in.
Written by Shawn
Updated over a week ago

What is UTXO?

Learn more on additional network costs for covering the cost of Unspent Transaction Outputs or commonly referred to as UTXO
Written by Andrea Hesler
Updated over a week ago

How to set up 2FA

A simple guide on how to set up 2FA for your Bitwala account.
Written by Shawn
Updated over a week ago

Bitwala’s Statement on SegWit2x

We have received an increasing number of inquiries on this matter. Read our statement on SegWit2x below
Written by Andrea Hesler
Updated over a week ago

Is Bitwala available in any other language?

Learn more on the different languages that Bitwala offers its products and services in
Written by Andrea Hesler
Updated over a week ago

How do I pay a Bitwala invoice?

All bank transfer and car top-ups made on Bitwala comes with an invoice. Learn how to pay our invoices below
Written by Andrea Hesler
Updated over a week ago

How can I close my Bitwala account?

Find more information on how to close your Bitwala account
Written by Andrea Hesler
Updated over a week ago

Can I get verified using IDnow video verification?

Find out if you are eligible for our 7-minute easy video verification process in partnership with IDnow
Written by Andrea Hesler
Updated over a week ago

How to avoid underpaying an invoice?

Here we give you a detailed guide to make sure you correctly pay an invoice and explain how to avoid underpaying
Written by Andrea Hesler
Updated over a week ago

Partnership and referral programs

A detailed description of partnership proposals along with terms and conditions of our referral program
Written by Andrea Hesler
Updated over a week ago

How many Altcoins and cryptocurrencies do you support?

A detailed breakdown on the complete list of cryptocurrencies that we support for bank transfers and card top ups
Written by Andrea Hesler
Updated over a week ago

How many user accounts does Bitwala offer and what are the limits?

Learn more about the different Bitwala user accounts and what differentiates one from another
Written by Andrea Hesler
Updated over a week ago

How long does the verification process take?

Get a full estimation of how long it takes for your account to be verified by our team
Written by Andrea Hesler
Updated over a week ago

Fake document submission

Learn about our policies on fake document submission are, and the actions that we take for users who upload fake documents
Written by Andrea Hesler
Updated over a week ago

What documents do I need to submit for verification?

A detailed description on how to meet the requirements for each level of verification.
Written by Shawn
Updated over a week ago

Are my personal details shared with additional parties?

Learn more on how your private details are responsibly shared with our partners and additional parties
Written by Andrea Hesler
Updated over a week ago

Why do I need to verify my identity?

Learn more about why your identity needs to be verified when using our services, including the benefits that you get afterwards
Written by Andrea Hesler
Updated over a week ago

Bitwala exchange rates

Learn more about Bitwala exchange rates for all the FIAT currencies and cryptocurrencies that we offer and accept
Written by Andrea Hesler
Updated over a week ago

Opening hours

Find all the information you need regarding our business operating hours when it comes to customer support and operations.
Written by Andrea Hesler
Updated over a week ago

Blockchain confirmations

A short and easy guide for understanding how many blockchain confirmations your transaction needs to be considered as "Paid" on Bitwala
Written by Andrea Hesler
Updated over a week ago

Do you support BIP 148 UASF?

Find out our stance on the User Activated Soft Fork (UASF) described in Bitcoin Improvement Proposal 148 (BIP 148)
Written by Andrea Hesler
Updated over a week ago

Bitwala Cardholder Agreement

Please read this agreement carefully before using the card. By applying for and using your card, you understand our T&C
Written by Andrea Hesler
Updated over a week ago