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General information about your Bitwala prepaid debit card including top up fees, processing time, and delivery.

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34 articles in this collection
Written by Andrea Hesler, Shawn, and Alisa

Bitwala Card Closure - What's Next?

Written by Andrea Hesler
Updated this week

Which countries are affected with the Wave Crest card closure?

Learn about the countries that are affected by the card closures performed by our card issuer Wave Crest Holdings Ltd.
Written by Andrea Hesler
Updated over a week ago

Which cards are affected with the Wave Crest card closure?

Learn about the types of cards that are affected by the card closures performed by our card issuer Wave Crest Holdings Ltd.
Written by Andrea Hesler
Updated over a week ago

I have a Wave Crest-issued Bitwala prepaid card. What happens now after the card closures?

Learn about next steps following Bitwala Visa® card closures issued by our partner Wave Crest Holdings, Ltd.
Written by Andrea Hesler
Updated over a week ago

I just recently ordered a Bitwala card. Will I now get a refund?

Learn more on the eligibility, steps, and expected timeframe for refund of card order costs
Written by Andrea Hesler
Updated this week

How do I get my balance off my card?

Learn how to move the remaining balance from your Bitwala card to your personal bank account
Written by Andrea Hesler
Updated this week

How to set or change your PIN

A simple guide on how to set or change the PIN on your Bitwala prepaid card.
Written by Shawn
Updated over a week ago

Bitwala prepaid card issuance list

Find if your country falls under our new list of supported countries for issuance of the Bitwala prepaid debit card
Written by Andrea Hesler
Updated over a week ago

Which wallet is the Bitwala prepaid card connected to?

Find out which Bitcoin or altcoin wallet your Bitwala prepaid card is connected to and how the card works
Written by Andrea Hesler
Updated over a week ago

How long do card top ups take?

Learn more about card top up processing times, factors that influence ETA of funds, and more
Written by Andrea Hesler
Updated over a week ago

Why am I being charged more for my transactions?

Wondering where those unknown, additional charges on your card transactions come from? Find out more information on additional charges below
Written by Andrea Hesler
Updated over a week ago

What is the difference between a prepaid and debit card?

Not quite sure what type of card the Bitwala prepaid card is? Find out more information on the distinguishers of each below
Written by Andrea Hesler
Updated over a week ago

Why was my ATM withdrawal declined?

Find out more on the most common decline reasons for ATM withdrawals using the Bitwala prepaid card
Written by Andrea Hesler
Updated over a week ago

Which countries can the Bitwala prepaid card be sent to?

Find if your country falls under our new list of supported countries for issuance of the Bitwala prepaid card
Written by Andrea Hesler
Updated over a week ago

What does the Bitwala prepaid card look like?

Curious on how the card looks like? Have a look before you place your first order for the Bitwala prepaid card
Written by Andrea Hesler
Updated over a week ago

What are the limits to my Bitwala prepaid card?

Learn about the maximum amount you can spend using your Bitwala prepaid card and more information on the limits below
Written by Andrea Hesler
Updated over a week ago

What are the delivery times for the Bitwala prepaid card?

Find out when to expect your Bitwala prepaid card shipment to arrive at your doorstep
Written by Andrea Hesler
Updated over a week ago

What are the Bitwala prepaid card fees?

Learn about all the fees associated with your Bitwala prepaid card below
Written by Andrea Hesler
Updated over a week ago

Card delivery delay

Ordered a physical card but it never arrived? Find out information on dispatch date, tracking numbers and more below
Written by Andrea Hesler
Updated over a week ago

Can I withdraw from PayPal to my Bitwala prepaid card?

Learn more on linking the Bitwala prepaid card with your PayPal or Skrill account below
Written by Andrea Hesler
Updated over a week ago

Can I receive payments from 3rd parties on my Bitwala prepaid card?

Find out more information on receiving payments, refunds, or earnings from merchants or 3rd parties on your Bitwala prepaid card
Written by Andrea Hesler
Updated over a week ago

Can I have multiple currency Bitwala prepaid cards?

Want a USD or GBP-denominated card? Learn more on the currencies we offer on cards.
Written by Andrea Hesler
Updated over a week ago

Can I have more than one Bitwala prepaid card?

Want to have more than one Bitwala card? Learn more about our "One card per user" policy below
Written by Andrea Hesler
Updated over a week ago

Can I delete my Bitwala prepaid card?

Want to stop using your Bitwala prepaid card? Follow the steps below to permanently close and delete your card
Written by Andrea Hesler
Updated over a week ago

Can I suspend my Bitwala prepaid card?

Think your card might have been compromised? Read our guide on how to suspend your card in cases of loss or theft
Written by Andrea Hesler
Updated over a week ago

How do I order a replacement card?

Lost your card? No worries. Find out what to do next along with additional information on card replacements below.
Written by Andrea Hesler
Updated over a week ago

How do I activate my Bitwala prepaid card?

All cardholders are required to activate the Bitwala prepaid card before using it. Find out how to activate your card below.
Written by Andrea Hesler
Updated over a week ago

How do I top up my Bitwala prepaid card?

A step-by-step guide on how to load funds on or top up your Bitwala prepaid card (virtual and physical)
Written by Andrea Hesler
Updated over a week ago

How secure is the Bitwala prepaid card?

Our Bitwala prepaid cards are as secure as they come. Find more information on card security below.
Written by Andrea Hesler
Updated over a week ago

How does the Bitwala prepaid card work?

A detailed description on our Bitwala prepaid card including usability and benefits for Bitwala cardholders
Written by Andrea Hesler
Updated over a week ago

What is the difference between virtual and physical card?

We offer both a virtual and physical prepaid card to our customers. Find out which one suits you and your needs best
Written by Andrea Hesler
Updated over a week ago

How do I order a Bitwala prepaid card?

Want to get your hands on the Bitwala prepaid card? Find out how below
Written by Andrea Hesler
Updated over a week ago

What is the Bitwala prepaid card?

A detailed description on our prepaid card for Bitcoiners
Written by Andrea Hesler
Updated over a week ago

What are the card rules for users living in France?

An explanation of the rules for cardholders residing in France.
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Written by Alisa
Updated over a week ago